At Maryam Rice Mill, customer satisfaction is important to us. We strive to ensure that every order reaches our customers in excellent condition.
Return Eligibility
You may request a return if:
- You receive a damaged product.
- An incorrect product is delivered.
- The product arrives in an unusable condition.
Return Request Period
All return requests must be submitted within 3 days of receiving your order.
Return Conditions
To qualify for a return:
- The product must remain in its original packaging.
- The product must not have been intentionally damaged after delivery.
- Proof of purchase or order details may be required.
Non-Returnable Products
For food safety and quality reasons, we may not accept returns for:
- Opened food products
- Products that have been used
- Products stored improperly after delivery
- Products damaged by the customer
Refund Process
Once a return request is reviewed and approved, we will process the refund through the original payment method or another mutually agreed method.
Refund Timeline
Approved refunds are generally processed within 7–14 business days after the returned product has been received and inspected.
Order Issues
If your order arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue promptly.
Contact Information
For return or refund requests, please contact:
Maryam Rice Mill
Phone: +92 300 400 4285
Email: info@maryamgroup.pk
Address: 9-km Multan Road, Mian Channu, Punjab, Pakistan